Home Emergency Cover plans are designed to get an engineer to attend your emergency as
soon as possible. We cover your home for multiple emergencies - whether your central heating decides to pack up on a cold winter’s night,
or a serious water leak threatens to cause water damage to your home.
To assist you in understanding the main limitations of the cover provided, we have detailed these under the “Cover provided” section in the Terms and Conditions, for your reference at this point, here are a few:
The waiting period - please also note that any incident which occurs in the first 14 days after the policy commencement date is not covered.
However, should you require emergency assistance during this period please contact the Helpline who will be able to provide cover on a pay on use basis
The boiler service is NOT an insurance contract or a maintenance contract and is a product that is not regulated by the FCA. It is an agreement providing a one-off gas boiler service and operational safety inspection.