Home Emergency Cover plans are designed to get an engineer to attend your emergency as
soon as possible. We cover your home for multiple emergencies - whether your central heating decides to pack up on a cold winter’s night,
or a serious water leak threatens to cause water damage to your home.
Our cover takes the hassle out of you finding a reputable and skilled tradesman during your emergency. With our cover all you need to do is simply call our 24hr claim line and our representative will arrange everything for you! We’ll also keep you informed every step of the way, until your home emergency is resolved.
To assist you in understanding the main limitations of the cover provided, we have detailed these under the “Cover provided” section of your policy, for your reference at this point, here are a few:
-Any incident within the deferment period after the commencement date of your policy.
-General maintenance work or any system that has not been regularly maintained, evidence of maintenance by an approved engineer will be requested.
-Any loss howsoever arising unless it is specifically stated as being covered by the policy, including but not limited to, delays in sourcing spare parts by us.
-Any design defect or any repair that is rendered, in our opinion, either difficult or impossible due to problems with the access needed to facilitate the repair.
-Circumstances known to you prior to the commencement date of your policy or incidents which occur within the waiting period.
The waiting period - please also note that any incident which occurs in the first 14 days after the policy commencement date is not covered.
However, should you require emergency assistance during this period please contact the Helpline who will be able to provide cover on a pay on use basis.
The boiler service is NOT an insurance contract or a maintenance contract and is a product that is not regulated by the FCA. It is an agreement providing a one-off gas boiler service and operational safety inspection.